What should I do if I haven’t received my Rewards item after redeeming my Rewards?

✅ How to exchange wadiz rewards

If you have not received a replacement after collecting the rewards, please contact the maker via [Contact Manufacturer] on the project details page. However, the maker inquiry is not a real-time chat channel, so the answer may be slightly delayed. 

You can also check the maker's contact information at the top of the project details page.

 

👉 Maker Contact Path
 

  1. Contact us on the Project Details page
    Please select [Contact] below the maker name displayed on the right side of the project details page.
     
  2. Contact MyWadiz
    Please go to MyWadiz → [Fund+] and choose one of the methods below in [Participation History].
    1. Select [Contact Maker] to the right of the project name
    2. Select [View Details] under the project name → Select [Contact Manufacturer] on the details screen

 

👉Maker Contact Verification Path
 

  1. Project Details Page
  2. Click Rewards Information at the top
  3. Check [A/S Director and Phone Number] at the bottom

 

 

🔎 Frequently asked questions
 

  • What do I do if I exchange rewards and I don't get the product?
    On the Project Details page, you can contact the Maker via [Contact Maker]. The maker's contact information is available in [Reward Information].
     
  • How do I ask about the maker?
    [Maker Inquiry] is conducted by e-mail, not by real-time chat, and it may take some time to answer.
     
  • Where can I find the maker's contact information related to the reward exchange?
    You can check the maker's contact information on the Rewards tab, which allows you to communicate directly.