I requested a refund due to a shipping delay. What happens if the Rewards are shipped?

✅ Workaround if rewards have been delivered after applying for Wadiz

If you applied for a refund due to a delay in delivery, but a reward has since been sent, please follow the procedure below.

🚀 How to collect and handle rewards
 

• Communicate directly with the maker
   
  • Please contact the maker directly through the maker inquiry function to check whether the reward will be collected or not.
  • Please discuss with the maker if we need to return the refunded rewards or if we need further action after receiving them.
     
• If it's difficult to communicate with the maker
   
  • If you do not communicate smoothly with the maker, please contact us through inquiry registration.
  • After checking the received inquiries, we will inform you of the necessary measures.

📌 How to contact the manufacturer

You can contact the maker through the route below.

1. Project details page → Click [Contact] under [Manufacturer name] on the right 

2. MyWadiz → [funding] → Click [Contact Manufacturer] or [Details] at the bottom of the project name and click [Contact Manufacturer] 

💡 Frequently asked questions 

❓ Rewards have been delivered after applying for a refund. What should I do?

• First, check with the maker to see if the reward can be recovered.
• If you have difficulty communicating with the maker, please contact the Wadiz Help Center.

Should I return the ❓ rewards after receiving them?

• Return or not will be decided after consultation with the maker. Also check the additional procedures that may occur after sending the reward.

I can't get in touch with the ❓ maker. What should I do?

• If it is difficult to communicate smoothly with the maker, please contact the Wadiz Help Center for help.